In this complex society, every workplace, every organization, and every home conflict is there and inevitably people do not like conflict to happen. We have to accept that difficult people are there and difficult situation is an issue we have to deal with.

Most people see conflict as indicative of a problem. Disagreement feels uncomfortable and threatening.
The main reason to engage in conflict is to reach a resolution. Without resolution, conflict merely becomes an opportunity to recycle old arguments and disagreements.

With resolution conflict can be rewarding and exciting and can move things forward. This workshop will look into the emotions and power struggles in everyday conflict. The workshop will cover the Key Issues:

• The term of conflict resolution, conflict management and conflict transformation
• Getting to the heart of the problem
• Dealing with uncomfortable feelings
• Applying different conflict resolutions for different situations
• Turning arguments into discussions
• Understanding the roles people play
• Feeding the solution not the problem
• Creating a win-win outcome
• Understanding emotions and power struggles
• The role emotions played in a conflict
• Hierarchical power and equity power in conflict
• Negotiation in resolving conflict Teaching Objectives
• To provide a framework for understanding conflict resolution, conflict management, conflict transformation, negotiation and change management
• Explain relationship between power and emotion
• Use case studies and role plays to enhance learning
• Increase self awareness in the issues involved
• Upon completing, the participants will be able to understand and minimize conflict in the environment and perhaps help to resolve the issue.

Instructional Methodology

Lecture, discussions, simulations, case studies, role-play, team works, presentations

Duration
A 2-Day workshop